Different people use different strategies for managing conflicts. These strategies are learned in childhood.
不同的人使用不同的策略来管理冲突。这些策略都是在童年时学会的。
Usually, we are not aware of how we act in conflict situations We just do whatever seems to come naturally.
通常,我们在冲突局势中没有意识到我们是如何行动的,我们只是做看起来自然而然的事情。
But we do have a personal strategy, and because it is learned, we can always change it by learning new and more effective ways of managing conflicts.
但我们确实有个人的策略,因为它是可以学习的,所以我们总是可以通过学习新的和更有效的管理冲突的方式来改变它。
When you get involved in a conflict, there are two major concerns you have to take into account: achieving your personal goals and keeping a good relationship with the other person.
当你陷入冲突时,你必须考虑两个主要的问题:实现个人目标和与对方保持良好的关系。
How important your personal goals are and how important the relationship is to you affect how you act in a conflict.
你的个人目标有多重要,关系对你有多重要,都会影响你在冲突中的行为。
Given these two concerns, five styles of managing conflicts can be identified.
鉴于这两个关切,可以确定管理冲突的五种方式。
1.The turtle. Turtles withdraw into their shells to avoid conflicts. They give up their personal goals and relationships.
1.乌龟。海龟躲进壳里以避免冲突。他们放弃个人目标和人际关系。
They believe it is easier to withdraw from n a conflict than to face it.
他们相信从冲突中撤退比面对冲突更容易。
2.The shark. Sharks try to overpower opponents by forcing them to accept their solution to the conflict. They seek to achieve their goals at all costs.
2.鲨鱼。鲨鱼试图通过强迫对手接受他们解决冲突的方案来压倒对手。他们不惜一切代价追求目标。
Sharks assume that conflicts are settled by one person winning and one person losing. Winning gives sharks a sense of pride and achievement.
鲨鱼认为,冲突是通过一个人赢一个人输来解决的。胜利给了鲨鱼一种自豪感和成就感。
Losing gives them a sense of weakness, inadequacy, and failure.
失败使他们感到软弱、不足和失败。
3.The teddy bear. Teddy bears want to be accepted and liked by other people.
3.泰迪熊。泰迪熊希望被别人接受和喜欢。
They think that conflict should be avoided in favor of harmony, and believe that conflicts cannot be discussed without damaging relationships.
他们认为应该避免冲突以促进和谐,并且认为讨论冲突不能不破坏关系。
They give up their goals to preserve the relationship.
他们为了维持关系而放弃自己的目标。
4.The fox. Foxes are moderately concerned with their own goals and about their relationships with other people.
4.狐狸。狐狸对自己的目标和与他人的关系是适度的关心。
They give up part of their goals and persuade the other person in a conflict to give up part of his goals. They seek a solution to conflicts where both sides gain something.
他们放弃部分目标,并说服冲突中的另一方放弃部分目标。他们寻求冲突的解决方案,使双方都能获得一些东西。
5.The owl. Owls view conflicts as problems to be solved.
5.猫头鹰。猫头鹰将冲突视为需要解决的问题。
They see conflicts as improving relationships by reducing tension between two people.
他们认为,通过减少两个人之间的紧张关系,冲突可以改善关系。
They try to begin a discussion that identifies the conflict as a problem.
他们试图开始讨论,将冲突确定为一个问题。
By seeking solutions that satisfy both themselves and the other person, owls maintain the relationship.
猫头鹰通过寻找既满足自己又满足对方的解决方案来维持这种关系。
Owls are not satisfied until a solution is found that achieves their own goals and the other person's goals, and they are not satisfied until the tensions and negative feelings have been fully resolved.
猫头鹰只有在找到一个既能实现他们自己的目标又能实现他人目标的解决方案时才会感到满意,而只有当紧张关系和负面情绪得到充分解决时,它们才会感到满意。
Questions 16 to 18 are based on the recording you have just heard.
问题16到18是基于你刚才听到的录音。
Question16. Why does the speaker say strategies for managing conflicts can always be changed?
为什么讲话者说冲突解决策略总是可以改变的?
Question17.What is said to affect the way one acts in a conflict?
什么被认为会影响一个人在冲突中的行为方式?
Question18. Of the five styles the speaker discusses, which views conflicts as problems to be solved?
在讲话者讨论的五种方式中,哪一种将冲突视为需要解决的问题?
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